Flagstar Mortgage Customer Service as Front Team

Flagstar Mortgage Customer Service as Front Team

Currently wondering how to reach Flagstar Mortgage Customer Service team? No need to worry, this article will provide the important information about this matter.

Every company has its own customer service team. A good team would be the one which provides all necessary services for customers. Flagstar Mortgage Customer Service team is considered as one of the world’s best customer service team as it is able to provide diverse services for its customers. The following article will show you how to reach the team as easy as falling off a log.

Flagstar Mortgage Company Overview


Flagstar Mortgage Customer Service team belongs to Flagstar Bancorp, Inc., under the company of Flagstar Bank. It is a federally chartered American stock savings bank, as well as a holding company. The mortgage services that the company provides are fixed rate mortgages, adjustable rate mortgages, FHA loans, and jumbo loans. Other services aside from mortgages include retail and commercial banking, credit cards, customer finance, and asset management services. Nowadays, the company is considered as one of America’s biggest saving banks providers.

Firstly established in 1987 by the name of First Security Savings Bank, six years later, in 1993 to be exact, the company changed its name to FSSB Holding Corporation. It finally went public in 1997. Currently, more than 113 branches all across the country are owned by Flagstar. Specifically in 3 states, it owns some banking centers. A number of the company’s lending offices are also spread within the states. New York Stock Exchange even puts Flagstar on its list under the symbol of “FBC”. As of 2013, the company’s total employees reach the number of 3,253, including Flagstar Mortgage Customer Service team. Moreover, it is expected to increase every single year.

The company is headquartered at 5151 Corporate Drive, Troy, Michigan, 48098-2639, United States. To reach Flagstar Mortgage Customer Service team, you can have a free call at 1-800-968-7700 from 07:30 am to 08:00 pm every Monday to Friday, and from 07:30 am to 04:00 pm on Saturday (Eastern Time). You can also reach the customer support service by calling them at 1-800-393-4887 from 08:30 am to 07:00 pm every Monday to Friday (Eastern Time). Another number to call includes 1-800-642-0039 and 1-888-324-4100. Especially for new clients, they can call the customer service team at 1-855-372-5626. In addition, you are able to send a fax through 1-866-234-9845 or visit the website at https://www.flagstar.com/customer-service/contact/ContactFlagstar.html.

As stated previously, you can reach Flagstar Mortgage Customer Service team by calling them at 1-800-642-0039. According to a trusted statistics, the number is placed first among all of the company’s customer service phone numbers. Unfortunately, there is no available call-back from the team. But don’t worry; your call will be answered by a real person, not an automatic answering machine.

Flagstar Mortgage Customer Service team is available almost every day, with the exception on Sunday. Still according to the same statistics, the best time to call them is around 02:30 pm on weekdays. The average waiting time for the call to be answered by the team is approximately 3 minutes, while the current waiting time is around 6 minutes.

The alternative way if you cannot reach Flagstar Mortgage Customer Service by phone calls is through the company’s official website. As mentioned previously, you can visit the website at https://www.flagstar.com/customer-service/contact/ContactFlagstar.html. The statistics gathered the data from 557 people and got their votes in form of percentage regarding the quality of communication and customer service team’s help.

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