Franklin American Mortgage Customer Service to Bring a Help

Franklin American Mortgage Customer Service to Bring a Help

Franklin American Mortgage Customer Service team could handle almost everything its customers ask for. This article will provide the evidence just for you.

Franklin American Mortgage Customer Service team belongs to Franklin American Mortgage Company (FAMC) and is considered as versatile due to its capability in handling the customers’ needs. This article will break down the versatility of the team as well as the brief history of the company.

Brief History of Franklin American Mortgage Company


Formerly known as Merchants Home Mortgage Corporation, the company was first built in 1993 and changed its name to the current one in July 1994. The company is specialized in mortgage, wholesale, loan, correspondent, loan originator, refinance, account executive, and home mortgage lending. Currently, there are four regional offices owned by the company which are spread throughout Marlton, New Jersey; Concord, California; Irving, Texas; and Middleton, Massachusetts. A regional operation center is also owned by the company in Pittsburgh, Pennsylvania. As of February 2018, the company has up to 5,000 employees including its Franklin American Mortgage Customer Service team.

Franklin American Mortgage Customer Service team is headquartered at 501 Corporate Centre Drive, Suite 400, Franklin, Tennessee 37067. The company is the approved servicer/seller of Ginnie Mae, Freddie Mac, and Fannie Mae. It also has the official authority from Local Authorities Pension Plan (LAPP) and Veterans and Active-duty personnel (VA) automatic, as well as direct endorse from Federal Housing Administration (FHA). Led by Daniel G. Crockett as the president, Chief Executive Officer (CEO), and chairman, the company’s key executives include Scott J. Tansil as Board Secretary and Chief Financial Officer; Joseph P. Bowen as Head of Secondary Marketing and Chief Operating Officer; P. Andrew Taylor as Director of National Sales and Executive Vice President; and Keith P. Mills as Correspondent Lending and Executive Vice President.

Franklin American Mortgage Customer Service team can be reached at 1-877-883-1073 from 08:00 am to 05:00 pm every Monday to Friday. Another number to call includes 1-800-295-1020 and 1-615-778-1000. You can also send a fax through 1-615-778-1068 or 1-214-496-1909. The company is also available on social media such as Facebook at http://www.facebook.com/FranklinAmerican, official website at https://www.franklinamerican.com/, and e-mail at paymentservicing@franklinamerican.com.

More from Franklin American Mortgage Company


Franklin American Mortgage Customer Service team is available on call center during weekdays at 1-877-883-1073. It is placed at the first position among the other numbers according to a trusted statistics. Fortunately, your call will be answered directly by a real person from the customer service team instead of an automatic answering machine. Sadly, there is no available call-back from the customer service team.

Still according to the same statistics, the best time to call Franklin American Mortgage Customer Service team is around 09:00 pm on weekdays. The average waiting time for the call to be answered by the customer service team is approximately 3 minutes, while the current waiting time is around 6 minutes. When the call is on a busy line, you can try to dial the customer service team through 1-214-496-1909 or 1-615-778-1068.

From 561 people, the statistics gathered their votes regarding Franklin American Mortgage Customer Service team’s quality of communication and help. The former gets 72% out of 100%, and the later gets 92% out of 100%. When you cannot call the customer service team through the phone, you can always contact them through e-mail at paymentservicing@franklinamerican.com or visit the official website at https://www.franklinamerican.com/.

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