Solving "Error retrieving information from server: [DF-CHARTA-01]" Problem on Google PlayStore

The message of "Error retrieving information from server: [DF-CHARTA-01]" is often found on Google PlayStore. These are the methods to get rid of the message.

The message of "error retrieving information from server: [DF-CHARTA-01]" appears on Google PlayStore quite often, especially when you are trying to access the app using a university account. What is a university account? It is a Google Account issued by university or school to be given to their students and staff. Usually it has .edu at the end, instead of the regular .com.

There are a lot of troubles when "error retrieving information from server: [DF-CHARTA-01]" appears on the screen. You cannot essentially access Google PlayStore with that error message there. It means that there will be no updates and no new app for your phone. So what can you do? Learn the solutions down below and find out why the problems happen as well. It is all written here for you to read.

Error retrieving information from server: [DF-CHARTA-01]

Why the Problem Happens?

This specific message of "error retrieving information from server: [DF-CHARTA-01]" that appears on Google PlayStore happens only when people try to use university account. What is up with this university account that they cause such error to the store? Here is the explanation.

1. University Gmail Account Links to University Webpage

The error retrieving information from server happens quite a lot of times when using university account because the account is usually linked to the university webpage. This connection often creates frictions and problems. One of them is when the PlayStore is trying to retrieve data but get prevented by the webpage.

This is the reason why the university Google Account is not a great option to be used to enter the Play Store. It is all right for emails and Hangout, but for downloading app, it will display that error retrieving information from server message, even though it is not happening all the time.

2. The Account Can Be Locked Down by University Account Administrator

University account is under the control of the account administrator. If the administrator decides to lock down the account, everything will be inaccessible, including the Google PlayStore. This is why it is still way better to use private account. The error retrieving information from server problem won’t happen.

Solution 1: Using a Private Account

The first solution here to remove error retrieving information from server problem is to make sure you do not use university account. This is the best solution possible because you won’t face the same problem when using private account to access Google PlayStore. Here is the step-by-step tutorial to swicth the account.
  • Open Google PlayStore app 
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  • Tap on "Setting" on the left side of the screen 
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  • Notice the accounts that are used for the PlayStore 
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  • Select your private account instead of the university account by tapping on the icon of your private account. 
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  • Exit the app
  • Try to re-open the app in a few minutes.

Solution 2: Using Administrator Account

As stated before, the error retrieving information from server problem happens when the university account gets controlled by administration account. To solve this problem, you can try to use the administrator account, if possible. Here is the guidance for you to do that:
  • Open a browser on your phone
  • Type in and go to the page
  • Select "Add Account"
  • Type in the required data
  • After login successfully, enter the Google Play box (you can find it on "Application" option)
  • Enter "Additional Google Applications
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  • Select "PlayStore"
  • Exit the browser
  • Try to Access Google PlayStore
Now that the causes and solutions of "error retrieving information from server: [DF-CHARTA-01]" are explained, you do not have to get worried when that message appears. You can try all of those solutions above and then get rid of all the problems on Google PlayStore.

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