Some Methods to Solve the Error while Retrieving Information from Server [DF-DFERH-01]

The error while retrieving information from server [DF-DFERH-01] can appear when you are going to update your apps. Fortunately, there are some methods to solve this.

Updating applications is important, but there may be a chance to see notification of error while retrieving information from server [DF-DFERH-01]. When this happens, you will not be able to update your apps even if you try to open your Google Play Store several times.

This error occurs since there are problems with the data of your Google PlayStore. There are possibly corrupted data. Of course, you will not be able to solve the problem unless you find solution to deal with corrupted data.

Error while Retrieving Information from Server [DF-DFERH-01]

The good news is that it is not problem without solution. It may be tricky, but the error while retrieving information can still be solved, and it will not fully harm your operating system. If you want to solve it and get no problem in updating or downloading apps in Google PlayStore, you can follow these steps.

Method 1: Remove the corrupted files by clearing the data and cache

In fact, the problem occurs since there are some problems with the file in Google PlayStore. This should be solved unless you cannot use your Google PlayStore to download and update the apps. Fortunately, the process is quite easy.

The first method is only to clear the caches and data in one of your apps. Caches are common files made by the app. All apps always have data and caches. These are made to save some personalization or usages of app based on your personal experiences. However, sometimes the files in caches are corrupted, so the problem occurs.

It will not be too difficult to remove caches and data. Well, you do not need to use PC or other else. You only need to follow these steps to solve the error in downloading and updating the app.
  • Go to “Setting” and look for the submenu of “Apps”. 
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  • Find “Google Play Service Frameworks”. You may scroll to get the app. For easier process, you can easily use the search column. It takes less time to get the app. 
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  • Choose the app and you will get the access to clean the data and cache.
  • You can also clean cache in other supporting apps of Google Play. This will solve the issues of Error while retrieving information from server [DF-DFERH-01].
You will find some apps related to Google PlayStore. In this case, it is recommended to only clean the caches in Google Play Serve Framework and the app of Google Play. The other apps may be cleaned, but it can affect the performance, even it leads to other problems.

Method 2: Remove the Google Play Account

The first method usually works well because the corrupted files have been erased and removed. However, there are also possibilities that the first method does not fully work. It makes you unable to download and update the app.

If this problem of error while retrieving information from server [DF-DFERH-01] still exists, you can go to the second method. This is also easy to do since you only need to remove your account of Google Play.

To do this, just follow the steps. These are easy to do and will not be as complicated as the first step. Yet, it is still important to follow the steps well.
  • Go to “Setting”. 
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  • Go to the submenu of “Account”. 
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  • In this submenu, you will be able to find many signed account.
  • Choose your Google Account and remove the signed accounts. 
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  • Login again to the Google.
  • Restart your device.
These two steps can be the solution of error. By following these two methods, you will not need to worry about this problem anymore. However, if the error while retrieving information from server [DF-DFERH-01] still appears, it seems you should do the factory reset. In case you have to do this, it is advised to get backups of your data.

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