Fixing "Error retrieving information from server [RPC S-7 AEC-0]" Issue on Google Play

The "Error retrieving information from server [RPC S-7 AEC-0]" can be solved in several ways. Some of the solutions are explained here.

When "Error retrieving information from server [RPC S-7 AEC-0]" message appears the moment you open Google PlayStore, it means that there is something wrong with the data retrieving process on the app and thus you cannot use the app properly. It has nothing to do with the internet connection on your phone and mostly the problem locates on the app.

Error retrieving information from server [RPC S-7 AEC-0]

Problems When the Errors Happen


There are several further problems that can happen when the error retrieving information from server happens on Google PlayStore. Considering that PlayStore is very important to keep the Android phone works well all the time, it is impossible to ignore such error. This is why you need to make sure that the error gets fixed. Otherwise, you will face several problems, such as:

1. Cannot Download and Install Updates

Of course, when the error retrieving information from server happens, you cannot even use Google PlayStore. The main error that will happen is that you cannot download and install updates to the app. The app will be obsolete if they are not getting updates.

2. Cannot Install New App

When you cannot download and install updates to the app on the phone, of course you cannot install new app as well. The only way to add new app on the phone when there is this error retrieving information from server is by using APK files instead of downloading it from PlayStore.

Solution 1: Removing Credit Card from Google Wallet


The first solution of getting rid of the "error retrieving information from server [RPC S-7 AEC-0]" message is by removing credit card from Google Wallet. If you use Google Wallet and actively use it to pay for paid app on Google PlayStore, the error can be sourced from the problem of linking the credit card to Google Wallet. Follow these steps down below:
  • Open Google Wallet 
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  • Perform Authentication to Your Account 
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  • Remove Credit Card from the Wallet
  • Exit the App
  • Restart the Phone 
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  • Open Google PlayStore. If the notification of error retrieving information from server [RPC S-7 AEC-0]" is gone, go back to the Google Wallet and re-attach credit card information.

Solution 2: Temporarily Deleting Google Account


If the first solution of getting rid of the error retrieving information from server on Google PlayStore above does not work, you can use this method of deleting your Google Account. This is a temporary removal, though, so that you do not have to worry about getting rid of the account for good. This method works well, too, for those who do not even have Google Wallet. Here are the steps:
  • Go to "Settings
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  • Open "Applications" and Select "Google PlayStore
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  • Select "Clear Data and Cache" then go back to "Setting
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  • Enter "Google Account"
  • Remove your account 
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  • Restart the phone
  • Enter the Google Account again

Solution 3: Modifying Sync Setting on Google Account


The last solution of removing error retrieving information from server problem when you open Google PlayStore is to modify the sync setting on the Google Account that you have on the phone. It is not a complicated process and can be done in just several minutes. Here is the step-by-step tutorial that you can use to fix the error:
  • Go to "Settings
    Image Source: android-fix.com
  • Open "Account" and Select "Google
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  • Select "Sync"
  • Uncheck all the boxes on the Sync Setting 
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  • Restart the phone
  • Go back to the Snyc Setting
  • Check all the boxes 
    Image Source: android-fix.com
  • Restart the device again
Now, all the solutions have been explained. All you need to do now is just trying each one of them, one by one at a time. Of course, one of the solutions above will help you getting rid of the message of "Error retrieving information from server [RPC S-7 AEC-0]" displayed on the screen when you try to open Google PlayStore.

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